Quick answers
Frequently Asked Questions
Find answers about our store, delivery, payment options, pickup, Charm Cash, restocks, and how to contact Third Charm.
Quick Answers
Store
Do you have a physical store?
Yes! We would love to welcome you.
Third Charm, Westlands Blvd, Accra, Ghana
What are your store hours?
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: 1:00 PM - 5:00 PM
Delivery
Do you deliver nationwide?
Yes. We deliver to all regions across Ghana.
Do you ship internationally?
Not at the moment. We currently ship within Ghana only, but we are excited to expand internationally in the future.
How long does delivery take?
Accra & Tema: orders placed before 5:00 PM qualify for same-day delivery. Orders placed after 5:00 PM will be delivered the next business day.
Outside Accra: orders placed before 11:00 AM are shipped the same day. Orders placed after 11:00 AM will be shipped the following business day.
Delivery times may vary depending on your location.
How much does shipping cost?
Shipping fees are calculated based on your delivery location and will be shown at checkout before you complete your purchase.
Can I pick up my order?
Yes! If you would like to collect your order from our store, simply select Store Pickup or leave a note during checkout. We will contact you as soon as your order is ready for collection.
Can I track my order?
We do not currently offer live order tracking. However, once your order has been dispatched, our delivery partner will contact you before delivery so you will know when to expect your package.
What happens if I entered the wrong delivery address?
No problem! If you realise there is an error, contact us as soon as possible.
If we notice missing or incorrect information, our team will reach out to you via phone or WhatsApp to confirm your details before dispatching your order.
You can also email us at info@thirdcharm.store for assistance.
Payment & Gifts
What payment methods do you accept?
We accept a variety of secure payment methods, including Mobile Money, Visa, Mastercard, and other secure payment options available at checkout.
What is Charm Cash?
Charm Cash is the Third Charm gift card.
You can purchase a Charm Cash card in your preferred amount online or in-store. It is the perfect gift for birthdays, celebrations, or simply letting someone choose exactly what they love.
Do you offer discounts?
Yes! We regularly run seasonal promotions and special offers throughout the year.
Follow us on social media to be the first to know about new arrivals, exclusive offers, and special promotions.
Products
Will sold-out items be restocked?
Many of our most-loved products are restocked regularly. Follow us on Instagram and TikTok or check our website for updates on restocks and new arrivals.
How do I know if an item is in stock?
Our website is updated regularly to reflect current stock availability.
You will also find announcements about restocks and new arrivals on our Instagram and TikTok pages.
Contact
How can I contact Third Charm?
Phone: +233 20 873 8466 or +233 24 316 0237 for calls and WhatsApp.
Email: info@thirdcharm.store
Website: www.thirdcharm.store
Instagram: @thirdcharmstore
TikTok: @thirdcharmstore